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Bundling/Debundling
How many cameras can be bundled with one account?How does APP switch to other account?How to set a new number when the original account is no longer in use (phone number service stopped)?After the debundling of the camera, the recorded video cannot be deleted?
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Help and FeedbackAccount ProblemBundling/Debundling

After the debundling of the camera, the recorded video cannot be deleted?

Understand cloud storage video retention rules after unbundling a camera from your account.

If adding the original account within 30 minutes after the debundling of the camera, the cloud storage video is still retained; if after the debundling, other account number is bundled, the video saved under the original account cannot be seen.

How to set a new number when the original account is no longer in use (phone number service stopped)?

Learn how to transfer your camera to a new account when your original phone number is no longer available.

Hardware Problem

Camera and device hardware issues